Shipping Policy

For all Buyers, orders are shipped through Registered Courier companies, Orders will be shipped within 5-7 working days from the date of confirmation of order.

Office Norms

Bella Homes LLP is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 5-7 working days from the date of confirmation of order.

Cancellation and Exchange Policy

Cancellations

You can cancel your order before the product has been shipped. To cancel your order, please go to My orders Section and then cancel order from there.

Exchange & Returns

• Bella Homes (Bella Homes LLP) will not accept returns under any circumstances.
• If you have received a Damaged/Defective/Incorrect Product please get in touch with us within 48 hours of delivery. Please ensure you take pictures and video while unboxing the package and share us the same on bellahomesllp@gmail.com.
• On receiving your complaint, Bella Homes shall verify the authenticity and the nature of the complaint and if Bella Homes is convinced that the complaint is genuine, Bella Homes will start initiating the replacement process.
• In Order to exchange the product, you are required to comply with the below mentioned conditions:

• Please notify Bella Homes of receipt of a Damaged/Defective/Incorrect Product within 48 hours of delivery to you. If you are unable to do so within 48 hours, Bella Homes shall not be held liable for the failure to replace the order.
• Products have to be unused.
• Products should be returned in their original Packaging along with the Original Price tags, barcodes, labels, invoices, etc.
• It is advised that the return packets should be strongly and adequately packaged so that here is no further damage of products during transit itself.
• Bella Homes will arrange pick-up of the Damaged/Defective/Incorrect Product through its logistics partner.
• The returned Products are subject to verifications and checks by Bella Homes in order to determine the legitimacy of the complaint. If the complaint is not legitimate, you will be required to bear the shipping costs for the product.
• Once the Product is received by the Bella Homes and verified, the replacement product will be dispatched to you within 48 hours on basis of availability. Replacement items sent are final sale. No further return or exchange is applicable on items sent as replacement.
• If the product doesn’t fit into your desired expected decor, we will be refunding you the amount of the bought product after deducting Reverse Logistics charges. Return shipping charges are equivalent to 10% of MRP for products that are above INR 5,000 and for products with MRP below INR 5,000, return shipping charges stand at INR 500.
• In case of non –availability of the products, you will be informed and then refund will be taken into consideration.

We reserve the right, at our sole discretion, to update, change or replace any part of Shipping, Cancellations, Exchange and Return policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to Shipping, Cancellations , Exchange and Return policy constitutes acceptance of those changes.

Frequently Asked Questions (‘FAQ’)

1. How do I check the status of my order?

Please log in to your account and tap on the “Order History” section under your Account page of Website. Click on the view order of the specific order you want to track. Then, on the next page click on track order to check the exact order status

2. I have received a partial item/partial order or an untenanted/void packet?

Kindly reach out to us for pilferage within 24 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

1. Please do not use the item for which claim is being raised.
2. You may be required to provide information like a short description of the case (A few questions will be asked to help us understand the scenario), images of the item, packet and other boxes (If any)
3. The refund for all orders will be processed after the investigation is completed, once we receive the return safely and it clears our quality inspection.
4. You must not dispose of the packaging till the return process is completed.
5. You may not be liable for a refund if he/she falls in any of the scenarios stated below:

• Failure to provide adequate information about the case
• Failure to provide images of the item, packet and box(if any)

• If the item for which claim was raised is in used condition
• If the item fails the quality inspection at our end
• If the item is found damaged after receipt of the return

3. What is the duration of the warranty offered for products?

There is no warranty on any of our products

4. What is your return policy?

Refer our cancellation and returns policy

5. Can I cancel or modify my order after it has been placed?

Refer our cancellation and returns policy

6. How do I initiate a return or exchange for a product?

Refer our cancellation and returns policy